Shipping policy
Last updated: July 2026
Thank you for shopping with Pompomcat! We’re a small business based in Hong Kong, carefully packing every order with love. 💖
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders are processed Monday to Friday, excluding weekends and Hong Kong public holidays.
- During product launches, promotions, or holiday periods, processing times may be slightly longer. If this happens, we’ll keep you updated by email.
Shipping Destinations
We currently ship worldwide to most countries.
If your country is unavailable at checkout, please contact us at sales@pompomcat.co, and we’ll do our best to help.
Shipping Methods & Delivery Times
Orders are shipped from Hong Kong using trusted postal and courier services, including Hong Kong Post and SF Express.
Estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| Hong Kong | 1–3 business days |
| Asia | 5–10 business days |
| Australia & New Zealand | 7–14 business days |
| United Kingdom | 7–14 business days |
| Europe | 7–15 business days |
| United States & Canada | 7–15 business days |
| Rest of the World | 10–21 business days |
Please note that these are estimated delivery times only and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on your destination and selected shipping method.
We also offer free shipping on qualifying orders where available. The free shipping threshold will automatically be applied during checkout.
Order Tracking
Tracking is available only if the customer selects a tracked shipping option at checkout. Please note that tracking is not yet available for some countries.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number (where available).
Please allow up to 48 hours for tracking information to update after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by your country’s customs authority.
These charges are not included in your purchase price or shipping fee and are the responsibility of the customer.
Unfortunately, Pompomcat cannot control or estimate these charges.
Delivery Delays
While we always aim to deliver your order as quickly as possible, delivery may occasionally be delayed due to:
- Customs inspections
- Severe weather
- Postal service disruptions
- Peak holiday seasons
- Carrier delays beyond our control
We appreciate your patience and understanding in these situations.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
Pompomcat is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error, please contact us as soon as possible. We’ll do our best to update your address before your order has been shipped.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos of any damaged items or packaging (if applicable)
We’ll work with the shipping carrier to resolve the issue as quickly as possible.
Returned Packages
If a package is returned to us because:
- an incorrect address was provided,
- customs fees were refused,
- or the parcel was unclaimed,
the customer will be responsible for any additional shipping costs required to resend the package.
Need Help?
If you have any questions about your order or shipping, we’d love to help.
📧 Email: sales@pompomcat.co
Thank you for supporting Pompomcat. Every order means the world to our small business, and we can’t wait for your new accessories to arrive! 🎀