Orders
If your order has not yet been packed or shipped, we'll do our best to help. Please contact us as soon as possible after placing your order. Once an order has been dispatched, we are unable to make changes or cancellations.
Please check your spam or junk folder first. If you still can't find your confirmation email, contact us and we'll be happy to assist.
Absolutely! We carefully package every order, making it perfect for gifting. If you'd like to include a personal message, please leave a note at checkout if this option is available.
Shipping
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to update. (Please note: tracking is only avaliable if this option is selected at checkout)
Delivery times vary depending on your destination.
- Hong Kong: 1–3 business days
- Asia: 5–10 business days
- Australia & New Zealand: 6–12 business days
- Europe: 7–15 business days
- United Kingdom: 7–15 business days
- United States & Canada: 7–15 business days
- Rest of the world: 10–20 business days
Please note that delivery times are estimates and may vary during busy periods, customs processing or unexpected courier delays.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
Orders are typically processed within 1–3 business days before being dispatched.
Please contact us immediately. If your order has not been shipped, we can update your address. Once an order has been dispatched, we are unable to change the shipping address.
Returns & Refunds
Yes. We accept returns on eligible items within the timeframe stated in our Returns & Refund Policy. Returned items must be unused, in their original condition and in their original packaging.
We're very sorry about that. Please contact us within 7 days of receiving your order and include your order number along with clear photographs of the issue. We'll work with you to resolve it as quickly as possible.
For hygiene and safety reasons, certain items may not be eligible for return. Please refer to our Returns & Refund Policy for full details.